Delete your ST Remote Pro account

This page explains how to delete your account and associated data for the ST Remote Pro app (published by Nieuw Solutions on the App Store and Google Play).

Option 1 — Delete your account in the app (instant)

1. Open the ST Remote Pro app and sign in.
2. Go to Settings (gear icon).
3. Scroll to the account section and tap Delete account.
4. Confirm the deletion in the dialog.

Your account and the data linked to it are deleted immediately from our production database.

Option 2 — Request deletion via Support

If you can no longer access the app, submit a request through our Support form with the subject “Account deletion request” and the email address you used to register. We verify ownership of the email and complete the deletion within 30 days.

What is deleted

• Your account profile (name, email address, sign-in identifiers).
• Saved speaker presets, favorites, and app preferences stored on our servers.
• Linked streaming-service connections (e.g., Spotify authorization tokens).
• Subscription entitlement records held by us.

What may be retained

• Purchase and billing records kept by Apple, Google, or Stripe — these are governed by the respective store’s policies; cancel any active subscription in your App Store or Google Play subscription settings.
• Server logs containing technical diagnostics, retained for up to 90 days for security and abuse prevention, then deleted automatically.
• Records we must keep to comply with legal obligations (e.g., tax or accounting).

For more detail, see our Privacy Policy (Section 8, “Your rights and choices”).